Services and prices
Companionship and practical help at home and out and about, with clear prices and no long contract.
Company and conversation
A friendly visit from someone with time to listen.
- Conversation, a cup of tea and a catch-up
- Puzzles, cards, music, reading together, favourite programmes
- Reminiscing with old photos and family stories
- Help with hobbies, from gardening in pots to knitting
Shopping and errands
The weekly shop and the small jobs that pile up.
- Food shopping with you, or for you
- Collecting prescriptions, posting letters and parcels
- Online shopping orders set up and checked
- Every receipt and all change returned, recorded on a sheet you can check
Home help and meals
Light jobs that keep a home comfortable.
- Tidying, dusting, washing up and the bins
- Laundry, ironing and changing the bed
- Simple meals and drinks, and reminders to eat and drink
- Planning the week's meals and writing the shopping list
Appointments and days out
Someone to go with you, door to door.
- Doctor, hospital and dental appointments
- Hairdresser, chiropodist, bank and post office
- Garden centres, cafés, the park and the canal
- Church, mosque, clubs and community groups
- Driving in our car at 45p a mile, or with you on the bus
Dementia companionship
Calm, familiar company from someone experienced in dementia care.
- The same companion each time, so faces and routines stay familiar
- Gentle prompts for meals, drinks and the day's plan
- Activities matched to what the person enjoys and can still do
- Honest conversations with family about how things are going
A break for family carers
Time off for the people who do the most.
- Regular sitting visits so you can rest, shop or see friends
- Cover for a morning, an afternoon or a full day
- A short update after each visit, if you'd like one
After a hospital stay
Settling back in at home.
- The house warmed and aired, fresh bedding, a stocked fridge
- Collecting prescriptions and reading through discharge letters together
- Regular visits in the first weeks, so someone is keeping an eye
Staying connected
Help with the technology that keeps families close.
- Setting up and using phones, tablets and video calls
- Help with emails, photos and messages from family
- Short welfare check visits, up to 30 minutes, to make sure all is well
Simple, clear prices
No joining fee and no long contract. You pay only for the visits you have.
| First visitWe meet you and plan your support together | Free |
|---|---|
| Standard visitMinimum 1 hour | £24 an hour |
| Welfare checkUp to 30 minutes | £15 |
| Driving you, or on your errandsTravel to your home is free within our area | 45p a mile |
Christmas Day, Boxing Day and New Year's Day are charged at one and a half times the usual rate. Please give 24 hours' notice to cancel a visit. Invoices are paid by bank transfer.
What we don't do
We offer companionship and home help. We are not registered with the Care Quality Commission, so we don't provide:
- washing, bathing, dressing or help with the toilet
- giving or handling medication
- lifting or hoisting
- nursing tasks
- overnight or live-in care
- heavy cleaning, decorating or gardening
If your needs change and you need personal care, we'll tell you and your family, and help you find a registered provider.
Questions families ask
What's the difference between companionship and personal care?
Companionship and home help covers company, shopping, housework, meals and trips out. Personal care means help with washing, dressing, the toilet or medication, and must be provided by a service registered with the Care Quality Commission. We provide companionship and home help only.
Will it be the same person each time?
Yes. You have a regular companion, so your relative sees one familiar face rather than a different carer each week.
I live away from my parent. Can I arrange and pay for visits?
Yes. Many of our clients' sons and daughters arrange visits from a distance. With your parent's agreement, we can send you a short update after each visit.
How does shopping and money work?
We bring back every receipt and the change, and record it on a shopping sheet you can check. We never use bank cards, PIN numbers or online banking.
Is there a contract?
There's a short, plain-English agreement. You can end it with 7 days' notice, and you have 14 days to change your mind after signing.
Can you visit in the evenings or at weekends?
Yes, by arrangement. We don't provide overnight visits.
Can we use direct payments from the council?
If you receive direct payments or a personal budget, you can usually use them to pay for companionship and home help. Ask your social worker, and we'll provide whatever paperwork they need.
Ready to talk?
Call for a friendly chat with no obligation, or ask for a free first visit.